Versand

📦 Shipping Policy

Introduction

Welcome to Lunely!
We're committed to getting your order to you as quickly and reliably as possible. Please read this policy to understand how we handle shipping and delivery.

Shipping Methods & Delivery Times

We currently offer standard shipping to most regions.

  • Standard Shipping: Estimated delivery within 7–10 business days, depending on your location.

  • We ship orders Monday through Friday. Most orders are processed and shipped within 1–2 business days.

⏳ Note: Delivery times may vary slightly due to regional factors, customs processing, or unforeseen carrier delays.

If you have any questions about your shipment, don’t hesitate to contact our support team.

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed after 12:00 PM PST or on weekends/holidays will be processed the next business day.

Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. All available rates and methods will be shown before payment.

International Shipping

We ship worldwide.
International shipping rates and delivery times vary by country.
📌 Please note: All customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email so you can follow your package in real time.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at
📧 hello@lunely.store within 7 days of the delivery date.
We’ll work with you to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping address before completing your order.
❗ We are not responsible for packages delivered to an incorrect address provided by the customer.